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SHIPPING & RETURNS

Shipping Policy

We aim to provide a seamless shopping experience, including efficient shipping options. Below is our shipping policy for the limited edition bunny sculpture, Oskar:

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  • Express Delivery: For expedited shipping options, including express delivery, don't hesitate to contact us at studio@omerpolak.com for details and rates specific to your location.

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Within Europe:

  • Standard Shipping: €10 flat rate for shipping within Europe.

  • Free Shipping: Enjoy free shipping for orders of 2 or more bunnies within Europe.

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Outside Europe:

  • Standard Shipping: €20 flat rate for shipping outside of Europe.

  • Express Delivery: For expedited shipping options, including express delivery, please contact us at studio@omerpolak.com for details and rates specific to your location.

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Processing Time:

  • Orders are typically processed within two business days from the date of purchase. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Delivery Time:

  • Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout.

International Customs and Duties:

  • Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.

Shipping Partners:

  • We work with reputable shipping partners to ensure timely and secure delivery of your order.

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package's journey until it reaches your doorstep.

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Contact Information:

  • If you have any questions or concerns regarding our shipping policy, please feel free to contact us at STUDIO@OMERPOLAK.COM. Our dedicated team is here to assist you.

We strive to provide you with a hassle-free shopping experience, from browsing our products to receiving your order at your doorstep. Thank you for choosing us for your Oskar sculpture purchase.

Return & Exchange Policy

We strive to ensure that all our customers are satisfied with their purchases. Below is our Return & Refund Policy specifically tailored for our limited edition bunny sculpture art pieces:

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Returns:

  • Eligibility: To be eligible for a return, your limited edition bunny sculpture art piece must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Time Frame: You have two weeks from the date of delivery to initiate a return.

  • Process: To initiate a return, please contact our customer service team at studio@omerpolak.com with your order number and details of the item you wish to return. Our team will guide you through the return process.

  • Shipping: Customers are responsible for the cost of return shipping unless the item arrived damaged or defective.

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Refunds:

  • Approval: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  • Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

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Exchanges:

Unfortunately, we do not offer exchanges for limited edition bunny sculpture art pieces due to their unique nature and limited availability.

Damaged or Defective Items:

  • Notification: If you receive a damaged or defective limited edition bunny sculpture art piece, please contact us immediately upon receipt with clear photos of the damaged or defective item.

  • Resolution: We will assess the situation and offer a replacement or refund accordingly, depending on the extent of the damage or defect.

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Cancellation Policy:

  • Time Frame: Orders for limited edition bunny sculpture art pieces cannot be canceled once they have been placed due to their exclusivity and limited availability.

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Contact Information:

If you have any questions about our Return & Refund Policy, please contact us at studio@omerpolak.com.

Please note that this Return & Refund Policy is specific to limited edition bunny sculpture art pieces. For our general Return & Refund Policy, please refer to our website.

We reserves the right to amend or update this Return & Refund Policy at any time without prior notice.

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